• Systems thinking is an approach that helps us grasp the interconnectedness of our world. It goes beyond isolated components and considers the entire ecosystem in which those components operate. Imagine looking at an iceberg: while the tip is visible above the water, the bulk lies beneath. Similarly, systems thinking allows us to explore the hidden dynamics and relationships within complex systems.

• This academic school of thought has been used in various fields, including engineering, policy-making, and business. It encourages us to view problems holistically rather than in isolation.

1. Why Systems Thinking Matters:

   • In our current VUCA (volatile, uncertain, complex, and ambiguous) times, everything we do is interconnected. As innovators, professionals, and citizens, our actions ripple through intricate networks.

   • No man is an island, and systems thinking reminds us of this truth. It prompts us to consider the broader context, from policy and economics to partnerships and revenue streams.

   • When combined with other approaches like human-centered design (HCD), systems thinking becomes even more powerful. Let’s explore this dynamic duo:

2. Human-Centered Design (HCD):

   • HCD is a bottom-up approach. It focuses on specific problem statements, empathizes with users, and develops solutions tailored to their needs.

   • By diving deep into user experiences, pain points, and aspirations, HCD ensures that solutions resonate with real people.

   • It’s like zooming in on a single puzzle piece and understanding its texture, shape, and role within the larger picture.

3. Systems Thinking and HCD: A Powerful Pair:

   • Systems thinking complements HCD by providing the top-down view. It looks at the entire puzzle, not just individual pieces.

   • When repairing technical systems, this duo works wonders:

     • Systems thinking unpacks the value chain within an organization and externally. It considers the interplay of hardware, software, processes, and stakeholders.

     • HCD ensures that the repair services align with user needs. It’s about creating solutions that fit seamlessly into the larger system.

   • Together, they enable innovation across the spectrum:

     • Incremental innovation: Adapting existing technology to new circumstances.

     • Architectural innovation: Applying technology in different markets.

     • Disruptive innovation: Introducing new technology to existing markets.

     • Radical innovation: Transforming entire business models.

4. Repair Services and Systems Thinking:

   • When you trust us to audit existing systems and estimate hardware lifetimes, we apply systems thinking. We consider not only the immediate repair but also the long-term impact.

   • By understanding the ecosystem, we render repair services where they matter most. Whether you’re a hobbyist or an enterprise manager, our approach ensures sustainable solutions.

Remember, systems thinking isn’t just about fixing what’s broken; it’s about creating resilient, interconnected systems that thrive.